Refund, Cancellation, and Deferment Policy for Qace Academy
Program and Training Cancellation
- You may cancel your enrollment by requesting a “course cancellation” at least 5 working days before the course start date.
- Cancellations after the course start date will not be eligible for a refund.
- Qace Academy reserves the right to reschedule a course with a notice provided 2 working days before the commencement.
Changing Courses
- Course changes require approval from the Qace Academy team.
- An administrative fee of 5% applies for changes requested after the course starts.
Refund Procedure
- Refund requests must be submitted via email at least 5 days before the course starts.
- Refunds will be processed within 10-15 working days for cancellations and 5 working days for overpayments.
Program Deferment
- You may defer enrollment to the next cohort only; deferment beyond the next cohort is not permitted.
Program Access
- Access to the learning platform is valid for 1 year after program completion. Access will be removed if the program is canceled or a refund is requested post-commencement.
Contact Us
For any questions or concerns, please contact us at hello@qaceacademy.com.
This policy ensures clarity on refunds, cancellations, and deferment for Qace Academy students, helping manage expectations and maintain transparent communication.